![]() The following error message is displayed when the IMAP server cannot authenticate login information:Ĭannot authenticate to IMAP server: AUTHENTICATE failedĮither the login name or the password you have entered is incorrect. Understanding Google Server Error MessagesĮrror messages have varying issues involved. Contact your administrator for more details. Certain two-step authentication services require different actionĪddressing these issues, de-syncing Mail Sync, and then re-syncing Mail Sync should fix the problem.IMAP has not been enabled in your email provider’s settings.Some of the most common reasons for why an error can occur are: When receiving an error when setting up a custom Mail Sync, be aware that these errors are being pulled directly from your server. The reasoning for the most recent syncing error will be displayed.Įrrors with Mail Sync are usually the result of issues with settings on the part of the email service or email client. Scroll down to Email Sync Settings at the bottom of the page.Click the name of the user account with an invalid or erroneous sync.Click User Accounts, located under My Company in the left panel.Click User Menu > Settings in SharpSpring's top toolbar.To learn why Mail Sync resulted in error for a particular user account, do the following: User accounts will display their individual errors. Locating Errors and Information in User Accounts Refer to Troubleshooting IMAP Sync Errors for more information on troubleshooting Mail Sync errors. Mail Sync was successfully enabled for this user account. This user account is waiting for a raise in the company's mailbox sync limit, or waiting for someone else to disconnect from the company mailbox so that they are below the sync limit. Errors include, but are not limited to, using an invalid email address or certain email connectivity issues. Billing will not be enabled for the duration of this issue.Īn error occurred when attempting to sync the user account's email. Unable to connect for two days due to errors. Once you have enabled Mail Sync, the associated email address will update with one of the following colors and statuses: You can tell if enabling Mail Sync was successful with just a glance. The page details the date and time that the error occurred, what the error was, and how best to fix the error.Ĭlick User Menu > Settings > Mail Sync to access the log of all recent errors. The Mail Sync settings page provides a running log of all recent errors. There are many moving parts with Mail Sync, so the process might not connect or may otherwise result in error. ![]() Understanding Google Server Error Messages.Locating Errors and Information in User Accounts.This article will detail how to troubleshoot Mail Sync issues. When enabling Mail Sync for users, there may be times when the process is unsuccessful.īefore contacting SharpSpring Support, you may want to troubleshoot Mail Sync.
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